Services for Guests with Disabilities

Get an overview of the many services and access options available all throughout Walt Disney World Resort.

For more information, please contact Disability Services at (407) 560-2547 or email

Cognitive Disabilities

Help Guests with cognitive disabilities experience the magic of the parks with some simple tips and services. Learn More.

Disability Access Service

Learn more about how eligible Guests can register for our Disability Access Service (DAS) program, which assists those who have difficulty tolerating extended waits in a conventional queue environment due to disability. Learn More.

Electric Conveyance Vehicle (ECV) Rentals

Learn more about these 4-wheel vehicles that help Guests travel long distances with ease. Learn More.

Guides for Guests with Disabilities

Available at Guest Relations, these guides can also be downloaded in a printable format for each theme park:

Hearing Disabilities

Discover the variety of ways Walt Disney World Resort assists Guests with hearing disabilities. Learn More.

Lighting Sensitivity

Should you or any member of your party have a photosensitivity or seizure disorder, we recommend that you consult your physician for specific instructions before visiting Walt Disney World Resort, as specialty lighting effects and other visual effects are used extensively throughout our shows and attractions.

Magnetic Fields

Common equipment, such as electric motors and radios, that produce electric and magnetic fields are utilized extensively throughout the world and also within our Resorts. These fields are generally no greater than you would experience in any urban environment or may be exposed to through common household appliances such as vacuum cleaners and hair dryers.

If you—or any member of your party—has questions regarding the above, you may speak with a Guest Relations Cast Member for details.

Mobility Disabilities

See what service and access options are available for Guests with mobility disabilities. Learn More.


Parking for Guests with disabilities is available all throughout Walt Disney World Resort. A valid disability parking permit is required. Learn More.

Restrooms & Companion Restrooms

Restrooms at the theme parks offer facilities designed for access by Guests with mobility disabilities. Companion-assisted restroom facilities are also available at various locations in each theme park. Theme park First Aid locations have facilities with additional space and privacy for individuals who may need assistance from a member of their party with their personal care needs.

Service Animals

We welcome service animals at most locations throughout our theme parks and Resort hotels. At Walt Disney World Resort, a service animal is defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an individual with a disability. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting. Learn More.

Services for Guests with Disabilities at Disney Resort Hotels

Learn how Disney Resort hotels offer accessible rooms, services features, parking and service animal accommodations. Learn More.

Special Effects

Special effects—including theatrical smoke, fog, snow and bubbles—are used at select Walt Disney World Resort attractions, shows and events. All special effects are produced using products that have been proven to be safe in these applications.

For additional questions regarding the above, please contact a Guest Relations Cast Member for details.

Visual Disabilities

View the different services and devices which are available to assist Guests with visual disabilities. Learn More.

Wheelchair Rentals

Take advantage of several convenient options when renting a wheelchair at Walt Disney World Resort. Learn More.

Additional Information - Opens Dialog

Guest Services

  • Accessibility Services
Beginning of tooltip content End of tooltip content

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.