Help Center

How can we help you?

Technical Help – Frequently Asked Questions – Frequently Asked Questions

Q.

Why do you need my email address when I make a reservation?

A.

We require your email address to enable us to send you a confirmation message when you make or cancel a dining or Disney Resort hotel reservation. Your email address also allows you to register for and sign into My Disney Experience to view and manage your reservations online.

Did you find this answer helpful? Yes No

View all Technical Help – Frequently Asked Questions questions.

More Help

All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.

More Help

Help Center Overview

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Enter Code

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.