Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

PhotoPass – Frequently Asked Questions – Frequently Asked Questions

Q.
How long will Memory Maker photos be available in my Disney account?
A.
Disney PhotoPass photos, photos from select dining locations, photos from select attractions and any other media in your account are subject to the Disney PhotoPass Expiration Policy and currently expire 45 days from the date the photo was taken. You may be able to purchase an expiration extension on the Disney PhotoPass website. View your Disney PhotoPass photos.

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.