Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

My Disney Experience – Frequently Asked Questions

Q.
What is Radio Frequency (RF) technology and how is it used at Walt Disney World Resort?
A.
Radio Frequency technology—also known as RF—is commonly used technology found throughout the world in everyday items like credit cards, video game controllers, keyless car entry, fitness wristbands and much more. We use RF technology to enhance your experience at Walt Disney World Resort.  RF Technology at Walt Disney World Resort  RF technology has been in use at Walt Disney World Resort for many years, such as in ride and parade control float systems and laundry and costuming services. MagicBands and Key to the World cards also use this technology to allow you to touch to enter your Disney Resort hotel room and the Walt Disney World parks (valid park admission required) and make purchases at select locations. We continue to expand ways to use this common technology to create new and amazing Guest experiences and enhanced Guest service. Regulation of RF Technology  Walt Disney World Resort includes systems and devices using RF technology that are designed, tested and manufactured to comply with Federal Communications Commission (FCC) regulations. The levels of RF energy they generate are similar to those found in many consumer devices.  Implanted Pacemakers or Cardioverter-Defibrillators and RF Technology  If you have questions about your medical device and RF technology, we encourage you to seek the guidance of the manufacturer of your device and your physician. Manufacturers of Implantable Pacemaker and Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the MagicBand+ and MagicBand, and touch points found throughout Walt Disney World Resort. If you suspect interference with your device is taking place, move away from the RF device so it is at least 9 inches (23 cm) away from your Pacemaker or ICD. Insulin Pumps, Neuro-Stimulators, Hearing Aids and RF Technology  Every device differs so we encourage you to check directly with your device manufacturer and physician.  Read answers to frequently asked questions about Guest privacy at Walt Disney World Resort.

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.