Help Center

When you invite a new person to connect to your Family & Friends list in My Disney Experience, they are sent an email message asking them to accept or decline your invitation. Until they respond, their name will appear under the “Sent” tab of the “Pending Invites” section within your Family & Friends list. In most cases, all you need to do is wait. If your connection request is declined, their name will disappear from the “Sent” tab of the “Pending Invites” section. If you wish to resend your invitation, go to your Family & Friends list and select “Resend” next to their name in the “Sent” tab of the “Pending Invites” section. Of course, you can also call or email the person you are trying to connect to and ask them to respond to your invitation. For security reasons, we cannot provide alternative ways to contact people you invite. If your request was declined and you believe that it should not have been, please double check the email address of the person you are inviting and confirm that it is correct. Also, keep in mind that children are unable to accept invitations to connect—their parents or guardians must do so for them. If you have repeatedly tried to connect to someone, and you are unable to do so for what you believe are technical reasons, please call (407) 939-4357. Guests under 18 years of age must have parent or guardian permission to call.